Jorge Durão

IT Support & Network Administrator

Condeixa-a-Nova, PT.

About

Highly motivated IT professional with a strong background in network and system administration, help desk support, and Office 365 management. Proven ability to troubleshoot complex technical issues, optimize IT infrastructure, and enhance user productivity. Eager to leverage hands-on experience and a proactive approach to contribute to dynamic technology environments.

Work

Kyntech, a Kyndryl company

|

Service Desk

→

Summary

Provides critical application support and manages key IT systems, ensuring seamless operations and user access within a global technology services company.

Highlights

Delivers comprehensive application support, troubleshooting and resolving technical issues to ensure business continuity for end-users.

Administers Office 365 services, including user accounts and configurations, optimizing productivity tools for the organization.

Manages Active Directory, encompassing user and computer provisioning, and policy enforcement, to maintain secure and efficient network access.

Fundação ADFP

|

Estagiário Profissional de Redes e Sistemas Informáticos

→

Summary

Provided comprehensive IT support and network administration as a professional intern, ensuring system functionality and user productivity for a non-profit organization.

Highlights

Managed and maintained IT infrastructure, including computer systems, networks, and servers, ensuring optimal performance and reliability.

Delivered comprehensive help desk support, resolving technical issues for users both in-person and remotely, enhancing user satisfaction.

Configured and administered Active Directory and domain services, including user and computer management, and policy implementation, streamlining access control.

Performed hardware and software installations, including virtual machines (VMware) and open-source applications, ensuring system readiness.

Supported Office 365 administration and network cabling, contributing to efficient IT operations.

Câmara Municipal de Montemor-o-Velho

|

Estagiário (curricular) de Redes e Sistemas Informáticos

→

Summary

Collaborated on network maintenance and provided help desk support for the municipal council, ensuring operational continuity.

Highlights

Supported network infrastructure, contributing to system stability and user accessibility.

Assisted with help desk operations, resolving technical issues for internal users.

ManPowerGroup

|

Atendimento ao Cliente Call Center

→

Summary

Provided telephonic customer support, resolving inquiries and ensuring client satisfaction within a call center environment.

Highlights

Resolved customer issues efficiently, maintaining high service standards.

Education

ESTGOH

→
Curso Técnico Redes e Sistemas Informáticos

Câmara Municipal de Montemor-o-Velho

→
Estágio Redes e Sistemas Informáticos

Languages

Portuguese

English

Skills

IT Support & Administration

Microsoft Office, Microsoft Office Word, Microsoft Office PowerPoint, Microsoft Office Excel, Microsoft Office 365 (Word, Outlook), Windows OS, Active Directory, User Management, Computer Management, Policy Management, Application Support, Help Desk (Presential, Remote), Hardware Installation, Software Installation, Server Maintenance.

Networking

Network Maintenance, Network Management, IP Configuration, Domain Configuration, Cabling, Access Point Installation.

Virtualization

VMware, VirtualBox, Virtual Machines.

Web & Database Technologies

HTML, WordPress, PHP, MySQL, SQL Server, Web Hosting, CMS.

Emerging Technologies

Blockchain, NFT, DeFi, Cryptocurrencies.

Other Skills

Internet Research, New Software Adaptation, Teamwork, Inbound Marketing.